Returns and Refunds Policy

1. Your Right to Cancel

You have 14 calendar days to cancel your purchase from the day you receive your goods (Consumer Contracts Regulations 2013).

2. Exceptions

Returns are not accepted for:

  • Custom or personalized goods

  • Perishable items

  • Sealed goods opened for hygiene reasons

3. How to Cancel and Return

  • Notify us by email at ecrisoubois@gmail.com using the model cancellation form below or another clear statement.

  • Return the goods to: ecrisoubois@gmail.com

  • Items must be returned in good condition and, if possible, in original packaging.

4. Return Costs

You are responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds

Refunds are issued within 14 days of receiving the returned goods. Initial standard delivery costs will be refunded, but not upgraded shipping.

6. Faulty or Incorrect Goods

If you receive faulty or incorrect goods, please contact ecrisoubois@gmail.com for assistance.